FAQ
Below are some of our most frequently asked questions in hopes of providing answers on VSB and our process.
if you still have any additional questions please feel free to email us at info@vanillasugarbakery.com
How much notice do you need for an order?
At this time we are booking 1-3 weeks in advance. Some weekends may book up faster than others which we will always announce through our social media platforms. We always suggest to book and secure your date in advance while still being able to plan the details/design.
What is the price for a custom order?
We do offer our Signature designed cakes in various sizes along with most of our cupcake flavors to be made as a full size cake. If you are looking for a custom cake please do email us the guest count and a picture for the design/style you are looking for. Once we receive that information we can provide you with an accurate quote. All custom cakes require a non-refundable deposit of $25.00 that is applied to your balance. If you cancel with 24 hour or less notice this will not transfer to a credit.
Do you have any guarantees for food allergies?
We would love to accommodate an order for everyone but safety is and always will be a main priority, Unfortunately we cannot and do not provide any guarantees. Our facility handles various ingredients that are main allergens and with the volume of orders there is no guarantee we can ever provide of no cross-contamination. We are sorry that is not an answer many would like but it is for the safety for yourselves as well as our business. Forgoing a sale provides us better piece of mind rather than taking a risk with someones health and/or life.
Do you have a retail store? Can I come in and visit?
Yes we are open Thursday and Friday 11:00am - 4:00pm and Saturday 10:00am - 2:00pm. We do offer an online To-Go Menu that allows you to pre-order for the coming week. The To-Go menu is released every Sunday evening .
I forgot to place an order for a cake is there anyway you can squeeze one in?
Sometimes if we have a last minute cancellation we can accommodate a last minute order. It is always best to call or email the request and to keep in mind that what can be offered may be limited. There also may be an additional charge for a short notice order.
If I provide you with a picture of a cake I like can you replicate the exact design?
No unfortunately we cannot but can create similar styles with our own creative and artistic interpretation. This would be the same as asking two different artists to draw and interpret the same picture. It is not possible for us to do the same especially with consumable prodcuts. All of our cakes are made entirely in buttercream with very minimal to no fondant which allows our
Why does Vanilla Sugar Bakery limit the amount of orders each week?
Since we create all of our items from scratch in small batches that is exactly what sets us apart from the competition. There are only so many hours in a day for us to bake, stack, coat and decorate cakes along with all of our other baking/decorating duties. In order for us to not compromise on the quality of our products we do have to limit the orders we can accept each week.
What is your return policy?
We bake every order from scratch, customized specifically for your unique requests (flavors, colors, designs, quantities, etc.). Therefore, once the product is made, we are generally unable to use it for any other purpose and cannot offer a cancellation or refund. In some circumstances, if your order is not already in production, we may be able to offer a refund or delay your order to a future delivery date. We will do our best to accommodate any changes. Please note that if your order is already in production, we are unable to accommodate your cancellation or offer a refund.
I left a message and sent a voicemail but its been a couple of hours. When will someone get back to me?
We always try to answer the phone and answer emails as soon as we are available. If we’re are in the middle of measuring a recipe, decorating or helping a customer with their order pickup those are just some of the times that we wont be able to always get to answer the phone. If you are looking to speak to someone you can try calling back but if not we will get back to either the same day or within a couple of days via email.
Do you ever donate to organizations or schools?
Yes we do offer donations to non-profit organizations and schools when our schedule allows. We at times cannot guarantee that we can fulfill each and every donation we receive as much as we would love to do so. Please do send all inquiries with the organization and event information to info@vanillasugarbakery.com with 'DONATION REQUEST' in the subject heading once it is reviewed and something we can donate to we will be in touch. During our peak busy seasons we cannot provide donations so kindly send requests with 3 months notice.